Download Info & FAQs

(Just Flight and Just Trains customers – for full details of how the Download process works, click here.)

INTRODUCTION

Using secure encryption technology we are pleased to offer a growing selection of products by download.

You can start using these downloadable games almost immediately after purchase and installation with our user-friendly system.

All download transactions are 100% secure and are covered by our customer service guarantees.

BUYING & INSTALLING DOWNLOAD PRODUCTS

It’s easy – just add download products to your shopping cart and buy them in the same way as our boxed products. You can even combine download products and boxed products in the same online order.

Once you have paid for your download software, you will immediately be given a link on screen to download it and full instructions for unlocking and installing the product. These details will also be sent to you via e-mail, along with an e-mail order receipt.

NOTE: For larger downloads you will actually be downloading a small program which, when run, will download all the required files to your computer and then let you install the game at your convenience.

The process is very simple.

1. Once you have downloaded your game, locate the file you have downloaded and double-click on it to start the unlocking process.

2. Follow the on-screen instructions to install the game.

3. When the installation process has finished it will automatically take you to the authentication screen to confirm your purchase.

4. Make sure you are connected to the Internet and select the ‘Already paid’ option.

5. Enter your e-mail address and password (from your Mastertronic.com account) and select LOGIN.

6. Your purchase will be confirmed and the game will start automatically.

7. To play the game at any time simply double click on the game’s desktop icon.

8. You can uninstall and re-install the game on your PC as many times as you wish – there is no need to unlock or re-authenticate.

9. To install the game on a new PC or if your PC is re-formatted, simply download the file again and follow steps 2. to 6.

10. You can unlock your game up to three times. If you need to unlock your game any more than three times please contact our Technical Support team.

How do I pay for the product?
In exactly the same way as you’d pay for any other product bought from this website. All payment transactions will be conducted through our secure website.

How long will it take to download the product?
The time required will depend on the file size of the download and your Internet connection speed. As a guide, you should be able to download 100Mb in about 25 minutes on a 512Kb connection or 5 minutes on a 2Mb link.

Can I speed up the download process or do anything to reduce the risk of interrupted downloads on a dial-up connection?
You may want to use a download assistant/accelerator such as GetRight (shareware) or Download Accelerator Plus (free) but note that Mastertronic cannot guarantee the functionality of these or similar programs.

How do I install and unlock the software once I have paid for it?
Full instructions will appear on screen once you have bought a download game. These will also be sent to you in an e-mail for future reference.

I haven’t received the e-mail order receipt and confirmation of the unlock instructions.
These are sent out almost immediately after you buy a download. If you do not receive them, it may be that your spam filter has blocked them as they are sent from an automated source. If this is the case, please check your spam folder or filter settings.

Can I install the game on a PC without an Internet connection?
In order to authenticate your purchase and unlock the game your PC needs to be connected to the Internet. You can’t unlock the game and then copy it onto another PC. It must be unlocked on every PC and you can unlock your game on up to three different PCs.

What about registering the product and technical support?
There is a Support section on this website for all our products, whether supplied in a box or downloaded. You do not need to register any of your Mastertronic products to access this Support section.

What happens if I change my PC or need to reinstall the software?
Once you have unlocked the game you can install it as often as you like on the same computer system.
If you change your computer system or your licence files are erased (perhaps due to a re-installation of Windows or a hard drive malfunction), you will need to unlock the software again.

Simply re-download the files following the link in your original e-mail. Alternatively, all our download files can be found here. Then, run the program and follow the onscreen instructions, entering your Mastertronic.com e-mail address and password when prompted. The game will then unlock and you can start playing again straight away.

What happens if the product doesn’t work?
If you encounter any problems or have any queries regarding the download or unlock process please contact us here.

What if I don’t like the product once I have installed it?
According to EU law you have the right to return an unopened product (bought online) within seven days after purchase and get a refund on the price. Unlike a boxed product, a software licence cannot physically be returned, so unfortunately we are unable to provide refunds on download software.

CONTACT US

Should you have any questions about the download process, please e-mail our Customer Services department or write to us at:

Mastertronic
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED
United Kingdom