General FAQs

Video Problems

The vast majority of problems that you are likely to encounter are probably related to drivers that allow the game to make optimum use of your systems resources. In particular, video games are most influenced by Microsofts DirectX drivers, which are responsible for various aspects of your system, including: video, sound, controller input, 3D graphic functions, CD/DVD-ROM access and other functions. If you do experience problems, always ensure that you are using the latest drivers for these devices, and that your DirectX installation shows these devices as being certified (with DXDIAG).

CD/DVD-ROM Problems

Make sure that the CD/DVD-ROM disc is in the correct drive, with the label facing upwards. The CD/DVD-ROM disc must be in the drive to install or run the game. If you have two CD/DVD-ROM drives, the CD/DVD must be placed in the drive whose drive letter comes alphabetically first for the game to work. Ensure that the CD/DVD-ROM disc is free from any markings or scratches which may interfere with normal operation. If the disc requires cleaning, gently wipe the surface with a dry, non-abrasive cloth.

Sound Problems

Make sure that your speakers or headphones are plugged into the correct socket, and that the volume control is at an appropriate level. If you are using powered speakers, ensure that the power is on. If you continue to experience problems, ensure that the Volume Control taskbar icon (depicted by a small yellow speaker) is present. Double-clicking this icon will open the Volume Control window. Make sure that the Wave and Master Volume controls are set at an appropriate level and that the Mute feature is not enabled.

Debugger Detected Error

Q: When I try to launch the game I get the following error: "Debugger detected - please close it down and restart. Windows NT users: Please note that having the WinIce/SoftIce service installed means that you are running a debugger." I do not believe I am running a debugger. What could be the problem?

A: This error is caused by DivX 5.1. The issue you have mentioned is a bug in this release of the DivX codec. The codec is actually whats showing the error, and shutting down Blaze Media Pro because it is erroneously detecting the software as a debugger. You can resolve the issue by updating to DivX5.1.1, and you will no longer have this problem. If you do still have any problems please contact Mastertronic Technical Support.

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