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Support for Soul Reaver 2

Please read this Support information carefully before contacting us for further help

FAQs

Troubleshooting

Downloads

FAQs

Q: I have found a patch version 1.02 on the internet for Soul Reaver 2. Should I install it?

Q: How can I skip the in-game movies?

Q: I receive a "xxxxxx.xxx not found" error message when installing or running Soul Reaver 2. What's going on?

Q: When I start Soul Reaver 2, my mouse cursor disappears and my computer locks up.

Q: When I start Soul Reaver 2, I receive the following error message: "The application Soul Reaver 2.exe referenced memory at address xxxx:xxxx that can't be read from."

Q: The Installer keeps stopping when a certain percentage is complete.

Q: Soul Reaver 2 is crashing to the desktop with no error messages.

Q: I have found a patch version 1.02 on the internet for Soul Reaver 2. Should I install it?

A: The Sold Out version of Soul Reaver 2 is already patched to version 1.02, so you do not need to download or install this patch.

Q: How can I skip the in-game movies?

A: The movies cannot be skipped.

Q: I receive a "xxxxxx.xxx not found" error message when installing or running Soul Reaver 2. What's going on?

A: This error message is usually the result of your computer using MS-DOS (16 bit) drivers instead of Windows (32 bit) drivers for your CD-ROM drive. You can easily check to see if this is causing problems by opening the Control Panel (either click on the My Computer icon or click on the Start button followed by Settings, then Control Panel).

In the Control Panel window, double-click on the System icon then click on the Performance tab. You should now see a summary of the performance status of your computer. One of the lines should say "File System: 32-bit" and the last line should say "Your system is configured for optimal performance." If you see a message saying "Drive X is using MS-DOS compatibility mode," then you will need to contact your system vendor to obtain and install 32-bit drivers for your CD-ROM drive.

Q: When I start Soul Reaver 2, my mouse cursor disappears and my computer locks up.

A: Chances are your installed audio card drivers are not compatible with DirectX. The only solution is to get a DirectX 8-compatible driver from your audio card manufacturer.

Q: When I start Soul Reaver 2, I receive the following error message: "The application Soul Reaver 2.exe referenced memory at address xxxx:xxxx that can't be read from."

A: Chances are your installed video card drivers are not compatible with DirectX. The only solution is to get a DirectX 8-compatible driver from your video card manufacturer.

Q: The Installer keeps stopping when a certain percentage is complete.

A: There are three likely causes:

You may have run out of free space on your hard drive. Please remove unwanted programs to free up additional space for the game, and then reinstall Soul Reaver 2.
Files are possibly being copied to a corrupted area of your hard drive. If this is so, you'll need to run the Scandisk program and make sure to use the Thorough option. After Scandisk has finished running and has informed you that your drive is free of errors, try to re-install.
There may be dirt or fingerprints on the CD-ROM disc itself. Examine the bottom of the disc; if you see any fingerprints or dirt, carefully clean the disc using a clean, soft, lint-free cloth by wiping from the centre of the disc (near the hole) towards the outer edge in a straight line.

Q: Soul Reaver 2 is crashing to the desktop with no error messages.

A: This problem can be caused by several different things. Here's a list of the most common culprits associated with these crashes:

Make sure the CD-ROM is clean (check for both scratches and smudges on the reading surface of the CD).
Make sure the game has been installed properly.
Make sure DirectX 8 has been installed properly.
Make sure you have the latest drivers for your video card and that they are DirectX 8-compatible.
Make sure you have the latest drivers for your sound card and that they are DirectX 8-compatible.
Make sure Virtual Memory is enabled on your system.
Run Scandisk.
Run Disk Defragmenter.
Clean out old temp (.TMP) files from the C:\WINDOWS\TEMP or C:\WINx\TEMP directory on your hard drive (from Windows Explorer).
Make sure you do not have any Anti-Virus utilities (like Norton's AntiVirus) running resident prior to playing Soul Reaver 2.
Make sure you do not have any third-party Windows memory management utilities (like QuarterDeck's QEMM) running resident prior to playing Soul Reaver 2.
Make sure you do not have any 3rd party Windows disk caching utilities running resident prior to playing Soul Reaver 2.
Make sure you do not have Norton's Crash Protector running resident prior to playing Soul Reaver 2.
Try uninstalling and then reinstalling the game.
Try exiting the game, rebooting your machine, and re-entering the game.

Note that if your system crashes to the desktop while playing Soul Reaver 2, you should probably reboot your computer before starting a new play session. Otherwise, DirectDraw or DirectSound may be in a locked state, and the game will be unable to use your sound or video hardware.

Troubleshooting

Known Issues

If you are running this title under or near the minimum system specifications, we highly recommend that you set your display settings within the game to a lower level.

Potential Spoiler!!

If you are killed by the first Red Demon after you've spoken to Ariel, you may not be able to walk up the fallen pillar to progress further into the game (pillar surface becomes "slippery").
However, if you make your way back and walk over the curved bridge and then return to this pillar, this will "reset" that area of the game and you will be able to walk over the pillar again.

Potential Spoiler!!

It's possible to become trapped behind the locked gate that is in front of William the Just's tomb in the Sarafan Stronghold. If you happen to pass through this closed gate, DO NOT shift to the Spectral Realm. Just simply remain in the Material Realm, move to the backside of the center of the gate, and press the Action button. This will put you on the correct side of the gate. If you do happen to shift to the Spectral Realm while on the wrong side of the gate, then you will need to revert back to your last save

Memory and Performance

While the game will run fine in 128 Mb of RAM, your playing experience will be smoother if you have at least 256 Mb.

Regardless of how much memory you have, you can maximize your available memory and increase the overall performance of the game engine by doing the following:

Closing any open windows
Shutting down all other programs, including menu-bar programs like ICQ
Defragmenting your hard drive

We recommend that you have no other programs running at all while playing Soul Reaver 2. Other programs, including virus checkers, system utilities and screen savers can cause system degradation when playing games software and may conflict with the game for system resources, potentially resulting in instability and crashes.

Support Downloads

Sorry there are currently no Downloads available for Soul Reaver 2

Contact Technical Support

If you can’t find the answer to your problem in the information above, please get in touch with our Technical Support team – they’ll do everything they can to help

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