Support for Worms 3D
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FAQs
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Q: Is it possible to install and play the game on Windows XP 64-Bit Edition? Q: Why do I get an 'Incompatible Version of RPC Stub' error during installation? Q: How do I manually delete registry key entries from a corrupted installation? Q: Why do I get a 'Please insert the Worms 3D CD 1' message when attempting to play? Q: I am trying to play and all I get is a 'VXD' error, why is this happening? Q: Must I complete all training sections before progressing on to missions? Q: Is it possible to create and input my own individual worm skins/clothes? Q: I want to turn blood effects on just like in the 2D version, is this possible? Q: My start icon is greyed out when playing between rounds - why is this? Q: Is it possible to perform a replay of a shot within the game? Q: When I play the game it will crash when FMV is played, how can I solve this? Q: Why is there no bounce option for grenade type weapons? Q: Why don't flames burn down the landscape like in the 2D version? Q: Why does the game not run when I press play on the game launcher? Q: Why do I get an error after the SEGA logo just as the Team17 logo displays? Q: I am trying to play and the game returns straight back to the desktop, why? Q: When I play the game it stutters and is running very slowly, why is this? Q: What video chipsets are supported? Q: What video chipsets are not supported? Q: How do I utilise extra features on my display device such as pixel shaders? Q: The sound seems distorted when playing, why is this happening? Q: Is it possible to use my own background audio tracks within the game? Q: I want to use my own Worm voice speech samples, how do I achieve this? Q: I wish to change my keyboard and mouse configuration, how do I achieve this? Q: There is an option to use a 16 button PC joypad, how may I achieve this? Q: Why can't I move around the landscape in FPS view? Q: Using my mouse feels unresponsive, what could be the cause of this? Q: I can't seem to play on the Internet through a firewall, what is the problem? Q: I can see other games on the network but can't connect, what is wrong? Q: I wish to play via a direct or null modem connection, is it possible to do this? Q: What is the revised port information for Internet connections and firewalls? Q: Is it possible to move the blimp camera whilst another player has their turn? Q: Why can't I get the game to install and play on Windows 95 or Windows NT? Q: Is it possible to install and play the game on Windows XP 64-Bit Edition? A: Whilst Worms 3D should install and run under this particular platform the game has not been extensively tested. We cannot guarantee usage within this particular environment.
Q: Why do I get an 'Incompatible Version of RPC Stub' error during installation? A: This problem may be related to an incompatible DLL version being detected on your system. Check the Support section of the Macrovision (formerly InstallShield) website for further information and solutions to this particular problem.
Q: How do I manually delete registry key entries from a corrupted installation? A: If you are having problems reinstalling the product (due to legacy registry keys after a corrupted installation) in isolated cases you may have to remove the entries manually. This problem may also prevent an install removal due to a Worms 3D entry being unavailable within the Add/Remove Programs section of the Windows Control Panel. The error can typically happen due to a system crash occurrence during an earlier installation rendering an inability to remove some game portions successfully (preventing a reinstall).
Please note that if you are unsure how to achieve this do not manually delete any registry key items. You may severely damage Windows or installed applications and in extreme cases make your system totally unusable. In order to achieve manual deletion you will have to utilise the Windows Registry Editor.
You may also have to manually delete InstallShield temporary setup files to allow a successful game reinstall. Please take extreme care when attempting folder removal.
Q: Why do I get a 'Please insert the Worms 3D CD 1' message when attempting to play? A: Please ensure that you have CD 1 correctly inserted and accessible within your system. If your system has more than one CD-ROM drive installed insert the disc in the other drive and re-run the game. Please note that it will not be possible to run the game with CD 2 inserted.
Q: I am trying to play and all I get is a 'VXD' error, why is this happening? A: If launch problems occur with virtual drivers (VXD's) it may relate to the following.
Q: Must I complete all training sections before progressing on to missions? A: It is possible to play missions without completing the training section. Please remember if you wish to unlock 100% of game items you must complete the training section.
Q: Is it possible to create and input my own individual worm skins/clothes? A: It is not possible to create and input your own individual worm skins into the game.
Q: I want to turn blood effects on just like in the 2D version, is this possible? A: There is no option to turn on blood effects nor are there any plans to implement such.
Q: My start icon is greyed out when playing between rounds - why is this? A: This is directly related to utilising a pre-rendered landscape for your game as opposed to a randomly generated one. To enable the highlight on the start icon in order to play the next round generate a random landscape and then reselect the custom one.
Q: Is it possible to perform a replay of a shot within the game? A: Due to the complex nature of Worms 3D engine mechanics and physics coupled with memory requirements, it is not possible to perform a replay of a shot within the game.
Q: When I play the game it will crash when FMV is played, how can I solve this? A: If you have background programs running, there may be conflicts when an FMV sequence is played. It is recommended that you close all other PC programs prior to playing the game.
Q: Why is there no bounce option for grenade type weapons? A: During the development of the game it was decided that the bounce setting option was unnecessary when playing in 3D and it was subsequently removed.
Q: Why don't flames burn down the landscape like in the 2D version? A: This is due to memory requirements for the Worms 3D environment and it will not be possible for flames to perform this particular function and cause land deformation. Flames also dissipate more quickly than within the 2D version.
Q: Why does the game not run when I press play on the game launcher? A: In severely isolated cases this may be related to an incompatibility with the SecuROM disc protection system that is incorporated within the game. Please note that problems such as these are an extremely rare occurrence as this protection method is the most compatible on the market (with a rate of > 99.9%) offering support for 400+ CD/DVD based devices.
Remember to ensure that you have exhausted all other methods of support or possible solutions such as updating video, audio and motherboard drivers prior to contacting SonyDADC (producers of SecuROM) directly. Their support representatives will only be able to advise you and ultimately respond to issues that are SecuROM specific. SecuROM protected games incorporate an inbuilt program to establish drive compatibility which may be simply launched by following these guidelines.
Q: Why do I get an error after the SEGA logo just as the Team17 logo displays? A: As audio is initialised when this logo is displayed, this may be directly related to a problem with your sound drivers. It is recommended to perform an update of your sound drivers.
Q: I am trying to play and the game returns straight back to the desktop, why? A: Your video card possibly may not have enough memory. If you attempt to run the game with less than the minimum required amount of video memory (32Mb) you will experience problems. If this is not the case and your device has enough available video memory an update of your video card drivers may be required.
Q: When I play the game it stutters and is running very slowly, why is this? A: If the game runs very slowly this may be related to a number of causes.
Firstly check that your video device is compatible and that your system meets the minimum requirements. The next step is to update your video drivers, lower the in game resolution and Q: What video chipsets are supported? A: Support for the following video chipsets has been incorporated and thoroughly tested for compatibility and stability during initial game development.
Q: What video chipsets are not supported? A: Whilst some of the following video chipsets may work they have not been thoroughly tested during game development so we therefore cannot guarantee 100% compatibility.
Q: How do I utilise extra features on my display device such as pixel shaders? A: The game does not have any extra effects or detail options that are modifiable and all are enabled automatically. If you experience performance problems such as poor frame rate it is recommended to reduce your display resolution within the launcher program prior to play.
Q: The sound seems distorted when playing, why is this happening? A: You may have reverb set to ON within your sound card settings, this may cause problems.
To disable the reverb option access Mixer or Volume in the system sound menu
Alternatively this could be related to poorly set bass and treble options. To disable these options access Mixer or Volume within your system sound menu
If the aforementioned fails to alleviate your problem or you do not have the options available then it might be sound driver related and an update may be required. Q: Is it possible to use my own background audio tracks within the game? A: It is not possible to insert your own audio tracks into the game.
Q: I want to use my own Worm voice speech samples, how do I achieve this? A: It is not possible to insert your own Worm voice speech samples into the game but this may be addressed in a future release update.
Q: I wish to change my keyboard and mouse configuration, how do I achieve this? A: It is not possible to alter keyboard and mouse configuration within Worms 3D. The layout has been optimised so that all players on a single system are able to access the more familiar keys easily. The control layout has been established from continuous feedback given during initial game development.
Q: There is an option to use a 16 button PC joypad, how may I achieve this? A: The best method in order to utilise a 16 button PC joypad for the game is to purchase one of the many commercially available Sony PlayStation Dual Shock pad adapters for your computer. The aforementioned feature was included during the development stages primarily for the testing of pad configurations for console versions of the game. It has been retained as an option for gamers who prefer this control method as an alternative to a mouse/keyboard.
Q: Why can't I move around the landscape in FPS view? A: It is not possible to move in FPS (first person) view as this mode is designed and primarily used for general spotting and targeting only.
Q: Using my mouse feels unresponsive, what could be the cause of this? A: Refer to your mouse profiling software as you may have to increase the movement sensitivity level setting as it may possibly be defaulted to a low value.
Q: I can't seem to play on the Internet through a firewall, what is the problem? A: You will not be able to play via the Internet if you cannot open access through a firewall as they are designed to protect a system and will prevent game data transfer. Please contact your network administrator or ISP and refer to revised port information within this document.
Q: I can see other games on the network but can't connect, what is wrong? A: Differing Worms 3D versions aren't fully compatible; the server will identify other games that have the same version of the game as you. Games that are utilising a different version will be shown in a different colour. It is essential that all intended participants are using the most up to date version of the game to ensure a successful level of connectivity.
Q: I wish to play via a direct or null modem connection, is it possible to do this? A: There is no support for either direct modem or null modem play. Worms 3D can either be played on a single system (a Hot seat game), over a LAN or via Wormnet.
Q: What is the revised port information for Internet connections and firewalls? A: To ensure successful Internet usage the following port information is provided.
Q: Is it possible to move the blimp camera whilst another player has their turn? A: Yes it is possible to control blimp camera movement whilst another player is taking their turn in a network game. This allows you to plan strategies for your upcoming turns, get a continuous landscape overview and above all miss none of the action!
Q: Why can't I get the game to install and play on Windows 95 or Windows NT? A: Worms 3D has been developed specifically for Windows 98/Me/2000/XP. It is not recommended to attempt an installation under Windows 95/NT as they are not supported.
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Troubleshooting
Manual Errata PC CD-ROM Manual Page 2
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Master Control Reference
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Support Downloads
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