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Support for Broken Sword II

Please read this Support information carefully before contacting us for further help

FAQs

Troubleshooting

Downloads

FAQs

Q: I'm having problems installing the game using SETUP95.EXE.

Q: When I try to install the game using SETUP.EXE I get the error "SETUP.EXE - Unable to Locate DLL" The dynamic link library DSETUP.DLL could not be found in the specified path.

Q: Having problems with Broken Sword 2?

Q: I have no logo or intro sequence; no music or speech (but sound effects still work).

Q: Installation fails with error message "T:\PeteE\cd1.id contains an invalid path".

Q: Error message when attempting to save - cannot write to C\Program files\Broken Sword\Saves

Q: I'm having problems installing the game using SETUP95.EXE.

A: To solve this problem you will need to by-pass the Sold Out installer and install the game using the SETUP.EXE file which is on the CD ROM.

Click START
Click RUN
Type D:\SETUP.EXE then click OK (D:\ represents the letter of your CD ROM drive, you should change this accordingly if your drive has a different letter assigned to it)
Now follow the on screen instructions and the game should install.

NOTE: If you get a further error: "SETUP.EXE - Unable to Locate DLL" The dynamic link library DSETUP.DLL could not be found in the specified path.

Please do the following:

Click START, PROGRAMS, MS-DOS PROMPT.
At the C:\WINDOWS> prompt type: copy D:\DIRECTX\DSETUP.DLL C:\WINDOWS\SYSTEM
Once the message appears "1 file(s) copied" type EXIT (Again, where D: represents the letter of your CD ROM drive)
Now launch the installer and the game will install fine.

Q: When I try to install the game using SETUP.EXE I get the error "SETUP.EXE - Unable to Locate DLL" The dynamic link library DSETUP.DLL could not be found in the specified path.

A: What you need to do is copy the file DSETUP.DLL from the \DIRECTX on the CD ROM to C:\WINDOWS\SYSTEM folder. To do this follow the instructions below.

Click START, PROGRAMS, MS-DOS PROMPT.
At the C:\WINDOWS> prompt type: copy D:\DIRECTX\DSETUP.DLL C:\WINDOWS\SYSTEM (D:\ represents the letter of your CD ROM drive, you should change this accordingly if your drive has a different letter assigned to it)
Once the message appears "1 file(s) copied" type EXIT
Now launch the installer and the game will install fine.

Q: Having problems with Broken Sword 2?

A: If your having problems with Broken Sword 2, please download the game update from the Downloads section on this page (only works with 8Mb or more).

Q: I have no logo or intro sequence; no music or speech (but sound effects still work).

A: In your config.sys file there will be a line along the lines of:

DEVICEHIGH=C:\CDROM\TAISATAP.SYS /D:CD1 this should be changed to;

DEVICEHIGH=C:\CDROM\TAISATAP.SYS /D:MSCD001

In the autoexec.bat file there will be a line:

MSCDEX /D:CD1 this should be changed to MSCDEX /D:MSCD001 after re-booting the problem should be fixed.

Q: Installation fails with error message "T:\PeteE\cd1.id contains an invalid path".

A: Map the CD-ROM drive to a letter other than M.

Q: Error message when attempting to save - cannot write to C\Program files\Broken Sword\Saves

A: This is caused in Windows Vista when users do not have the necessary administrative privileges. Please ensure you are launching the game with administrative access - you can check this by doing the following:

Go to �My Computer� and right-click the drive where the disc is located
Select �Explore�.This should bring up the contents of the disc
Look for a folder named �SETUP.exe� or similar
Right-click this folder, select �Properties� and look for the compatibility tab. Select this and ensure you have 'run as administrator' selected. Then launch the game.

Troubleshooting

Sorry – there is currently no Troubleshooting information available for Broken Sword II

Support Downloads

Game Update (0.13Mb)

Contact Technical Support

If you can’t find the answer to your problem in the information above, please get in touch with our Technical Support team – they’ll do everything they can to help

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