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Support for Heroes of Might & Magic V

Please read this Support information carefully before contacting us for further help

FAQs

Troubleshooting

Downloads

FAQs

Q: When i start the game, an error message appears : "Unable to start application because "d3dx9_25.dll" was not found. Reinstalling the application may help." How can i solve this?

Q: The install froze while installing Might & Magic V, now when i try and install the game again it will only let me click run. How can i install this game?

Q: I wish to move my saved games from one computer to another, where are they?

Q: When i start the game, an error message appears : "Unable to start application because "d3dx9_25.dll" was not found. Reinstalling the application may help." How can i solve this?

A: If you receive any error messages pertaining to the file "d3dx9_25.dll", please follow the directions below:

In order to resolve this problem, you will need to install the version of DirectX 9.0c that is on the game disc. This will update any previous DirectX installations and supply the correct files needed by the game.

The DirectX installer (DXSETUP.exe) can be found on the game disc in the \DirectX directory.

Q: The install froze while installing Might & Magic V, now when i try and install the game again it will only let me click run. How can i install this game?

Open My Computer then open the Local Disk (C:)
Open the program files folder.
Click on the tools menu then choose folder options
Click on the view tab and tick the box labelled "show hidden files and folders". Press OK
Open the installshield installation information folder
Search for a folder named {20071984-5EB1-4881-8EDB-082532ACEC6D}
Right click on the folder and choose rename. Press the End key on the keyboard and type the word OLD. Press the enter key.

You will now be able to install the game by placing the disk back into the drive.

Q: I wish to move my saved games from one computer to another, where are they?

A: Saved games are stored in a special folder within the the following folder :

"My Documents" -> "My Games" -> "Heroes of Might and Magic V" -> "Profiles" -> folder with user profile name -> "Saves".

Troubleshooting

Outdated or incorrect video drivers may cause some issues.
Before contacting support, please check you have the latest versions of video drivers and correct DirectX 9.0c version for you system. Lastest version drivers you can find at:

http://www.nvidia.com/content/drivers/drivers.asp for nVIDIA graphics cards

http://ati.de/support/driver.html for ATI Technologies graphics cards

DirectX 9.0c version may be found on the game installation disc.

Also, before launching the game, make sure there are no other programs running.

The game does not support playing through http proxy. The player needs direct (real IP) or NATed (most intranets) internet connection. In case of firewall the player needs to open some
ports. Here are they:

6668 TCP (IRC servers(chat in lobby))
40000 to 42999 TCP (Various Ubi.com servers)
44000 UDP (CDKey servers)
45000 UDP (NAT server)
42500 UDP ( CDKey local port, can be configured by player through game config files, "setvar net_ubi_cdkey_port = <desired port>",defaults to 42500) 8888,8889 UDP UDP (The Game itself, can be configured by player through game config files, "setvar net_game_port = <desired port>" defaults to 8888; "setvar net_lan_match_maker_port = <desired port>", defaults to 8889 )

Video

Switched off 'V-Sync' option in your video driver options may cause twitched animations in Town if you rotate camera manually.

Support Downloads

Heroes V Patch v1.4 (109.99Mb)

To bring your version of Heroes of Might & Magic� V up to version 1.4 please install this patch.

Note: Changes will not take effect if loading from the old save - Game restart will be needed.
Some fixes will take effect only after map restart, if loading from an older version save.

Full patch notes can be found in the patch readme on your game disc in the Patches folder.

Heroes V Patch v1.41 (18.51Mb)

To bring your version of Heroes of Might & Magic� V up to version 1.41 please install this patch.

Version 1.4 needs to be installed before 1.41.

Heroes V Patch v1.5 (52.55Mb)

To bring your version of Heroes of Might & Magic� V up to version 1.5 please install this patch.

Version 1.41 needs to be installed before 1.5.

Contact Technical Support

If you can’t find the answer to your problem in the information above, please get in touch with our Technical Support team – they’ll do everything they can to help

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